Our first priority is always you, our customer, which involves providing you with information on how to protect yourself from the recent eCard email scam impacting our industry. As you may have heard, fraudulent emails are currently being sent that portray themselves as messages from legitimate companies but contain malicious links. Vulnerable computers may be compromised when recipients click on these links.

The good news is that there are quick and easy ways to protect yourself from these fraudulent emails. First, you can choose not to click on any links within an email if you have any suspicion that the eCard email you received is fake. Instead, users can always go directly to the official website URL of the stated eCard provider (e.g., www.e-card.com.au) to safely pick up and view the eCard sent to them by copying and pasting your unique code (supplied to recipients email) into the "View Your Card" searchbox.

In addition, we have made some significant changes to our eCard notification email and pickup practices, all in the spirit of making legitimate eCards easy to detect and view.

Please read below for more information on our recent changes.

• The sender's name and email address is always in the body of the email. You should personally recognize this individual before engaging further in the email.
• We will never send you an EXE file. If your email contains a clickable URL that is an EXE file, do not click on it.

We have created this informational portal to help you navigate through your issues and questions related to email protection. Stay tuned for future updates!